Refund policy

All sales are final
Due to the perishable nature of our food products, Mama Yu is unable to accept returns or offer refunds once an order has been placed and fulfilled.

Damages and issues
If your order arrives damaged or incorrect, we want to make it right. Please contact us within 48 hours of receiving your order at hello@mamayu.co. To help us resolve the issue quickly, please include:

• Your order number
• A description of the problem
• Photos of the product where possible

Where a product fault is confirmed, we will offer one of the following at our discretion: a replacement if we have stock or a full refund.