How reviews work

Choose your stars, tell us about your jar and enter the email used at checkout. A public name is optional; leave it blank to appear as Customer. You do not need an account or an email confirmation code.

Your checkout email and order details stay private. By submitting, you agree that we may publish your display name, rating and review.

For new website reviews, we match the checkout email and the specific jar to an eligible Shopify order. Purchase matched means that those details correspond to an order; it does not mean we have confirmed ownership of the email address.

If we cannot match an order automatically, we keep the review privately for checking. It will only be published once its purchase is matched and the review has been checked. Earlier reviews imported from Judge.me retain their original verification status and use the Verified purchase label where applicable.

We check reviews before publishing. Positive and negative reviews are welcome, including honest experiences with refunded purchases. We do not reject a review simply because it is critical or has a low star rating.

We do not publish fake reviews, spam, threats, personal contact information, unrelated content or undisclosed incentivised reviews. Any published incentive is identified alongside the review. We do not offer rewards conditional on a positive rating.

Each order and product can have one review. Sending it again does not replace the original. If you want to correct or withdraw your review, contact hello@mamayu.co. We will check the request before changing it.

To report a review you believe is fake or inappropriate, email hello@mamayu.co with the product and review details. We investigate reports using the same standards for every rating. Publication and removal changes may take up to 15 minutes to appear.