Terms of Service
OVERVIEW
This website (mamayu.co) is operated by Mama Yu Limited. Throughout the site, the terms "we", "us" and "our" refer to Mama Yu Limited. Mama Yu offers this website, including all information, tools and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service", "Terms"), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, and/or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store's checkout and order processing is powered by Shopify Inc. Our website is hosted and served via Vercel. Together, these platforms allow us to sell our products and Services to you.
SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your country of residence, or that you are the age of majority in your country of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse Service to anyone for any reason at any time.
You understand that your content (not including payment card information) may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Payment card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information (for example, details of past limited-batch drops). Historical information is not current and is provided for reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site.
SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third party for any modification, price change, suspension or discontinuance of the Service.
SECTION 5 - PRODUCTS AND BATCH DROPS
Mama Yu products are sold via mamayu.co, in person at markets and pop-ups, and through wholesale stockists. Quantities are limited and, once a batch sells out, we are under no obligation to restock it on any particular timeline.
Products are subject to return or exchange only in accordance with our Refund Policy: [LINK TO REFUND POLICY].
We make every effort to display product descriptions, ingredients and allergen information accurately, but we cannot guarantee your device's display of colour or packaging will be exact. Please always check the label on the physical product, as ingredients and allergen information may be updated between batches.
We reserve the right, but are not obligated, to limit sales of our products to any person, geographic region or jurisdiction, and to limit quantities per order. All product descriptions and pricing are subject to change at any time without notice. We reserve the right to discontinue any product or flavour at any time.
SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order - including orders that appear to use the same account, payment card, or billing/shipping address. If we change or cancel an order, we will try to notify you using the email address and/or phone number provided at checkout. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by resellers or distributors without a wholesale agreement with us.
You agree to provide current, complete and accurate purchase and account information for all orders, and to promptly update this information (including your email address and payment details) so we can complete your transactions and contact you as needed.
For more details, please review our Refund Policy.
SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools (for example, our email platform, payment processor, or website hosting) over which we neither monitor nor have any control or input.
You acknowledge that we provide access to such tools "as is" and "as available" without any warranties, representations or conditions of any kind, and without any endorsement. We shall have no liability arising from or relating to your use of optional third-party tools.
Any use by you of such tools is entirely at your own risk, and you should review the relevant third party's own terms.
SECTION 8 - THIRD-PARTY LINKS
Certain content on our site may include or link to material from third parties, including our stockists, market partners, and brand collaborators. We are not responsible for examining or evaluating the content, accuracy, or practices of these third parties, and we do not warrant or accept liability for their materials, products, or Services. Please review the third party's own policies before engaging in any transaction with them.
SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If you send us comments, recipe ideas, suggestions, photos, tags, reviews or other materials (whether requested or unrequested, and including via social media, email, or our website), you agree that we may edit, copy, publish, distribute, translate and otherwise use them in any medium, including for marketing purposes, without compensation to you. We are under no obligation to keep such submissions confidential, pay for them, or respond to them.
We may, but have no obligation to, monitor, edit or remove content that we determine to be unlawful, offensive, threatening, or otherwise objectionable, or that violates any party's intellectual property or these Terms.
You agree that anything you send us will not violate any third party's rights (including copyright, trademark or privacy), and will not contain unlawful, abusive, or obscene material, or any virus or malware. You are solely responsible for your submissions and their accuracy.
SECTION 10 - PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy: [LINK TO PRIVACY POLICY].
SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site that contains typographical errors, inaccuracies or omissions relating to product descriptions, ingredients, pricing, promotions, shipping charges, transit times or availability. We reserve the right to correct any errors, and to change, update or cancel orders if information is found to be inaccurate, at any time and without prior notice - including after you have submitted an order.
We undertake no obligation to update or clarify information on the site, except as required by law.
SECTION 12 - PROHIBITED USES
In addition to other prohibitions set out in these Terms, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform unlawful acts; (c) to violate any regulations or laws; (d) to infringe our intellectual property or that of others; (e) to harass, abuse, or discriminate against anyone; (f) to submit false or misleading information; (g) to upload viruses or malicious code; (h) to collect or track others' personal information; (i) to spam, phish, or scrape the site; (j) for any obscene or immoral purpose; or (k) to interfere with the security features of the site. We reserve the right to terminate your use of the Service for violating any of these prohibitions.
SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee that your use of our Service will be uninterrupted, timely, secure or error-free, or that results obtained from the Service will be accurate or reliable. We may remove or discontinue the Service at any time without notice.
Your use of, or inability to use, the Service is at your sole risk. The Service and all products delivered through it are provided "as is" and "as available", without warranties of any kind, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
To the fullest extent permitted by law, Mama Yu Limited, and our directors, officers, employees and suppliers, shall not be liable for any indirect, incidental, punitive, special or consequential damages arising from your use of the Service or any product, even if advised of the possibility of such damages. Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot be excluded or limited under English law - including your statutory rights as a consumer under the Consumer Rights Act 2015.
SECTION 14 - INDEMNIFICATION
You agree to indemnify and hold harmless Mama Yu Limited, and our officers, directors, agents, contractors, licensors and employees, from any claim or demand, including reasonable legal fees, made by any third party arising out of your breach of these Terms of Service or your violation of any law or the rights of a third party.
SECTION 15 - SEVERABILITY
If any provision of these Terms is found to be unlawful, void or unenforceable, that provision will be enforced to the fullest extent permitted by law, and the remainder will be severed from these Terms without affecting the validity of the remaining provisions.
SECTION 16 - TERMINATION
Obligations incurred prior to termination survive the termination of this agreement.
These Terms are effective unless and until terminated by either you or us. You may terminate them at any time by ceasing to use our site. If we believe you have failed to comply with any term of these Terms of Service, we may terminate this agreement at any time without notice and deny you access to the Service; you will remain liable for any amounts due up to the date of termination.
SECTION 17 - ENTIRE AGREEMENT
Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.
These Terms of Service, together with any policies posted on this site, constitute the entire agreement between you and us regarding use of the Service, superseding any prior agreements, communications or proposals, whether oral or written.
SECTION 18 - GOVERNING LAW
These Terms of Service, and any separate agreements under which we provide you Services, are governed by and construed in accordance with the laws of England and Wales, and the courts of England and Wales shall have exclusive jurisdiction over any dispute. If you are a consumer resident elsewhere in the UK, you may also be entitled to bring proceedings in your local courts.
SECTION 19 - CHANGES TO TERMS OF SERVICE
You can review the most current version of these Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms by posting changes to our website. Your continued use of the site following any such changes constitutes acceptance of them.
SECTION 20 - CONTACT INFORMATION
Questions about these Terms of Service should be sent to us at: